Privacy Policy
This Privacy Policy explains how Suzi Jayne ("the Company", "we", "us", or "our") collects, uses, stores, and discloses personal information from users ("you", "User", or "Participant") of our website, services, programs, and events (collectively, the "Services"). This Policy applies to all interactions with us, including when you visit our website, register for programs, subscribe to communications, or purchase services.
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By using our Services, you consent to the collection and use of your information as described in this Policy in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.
1. Information We Collect
We collect personal information that you voluntarily provide to us, including but not limited to:
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Your name, date of birth, contact details (email, postal address, phone number)
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Payment details (processed securely via third party payment platforms)
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Registration details related to programs and services
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Communication preferences and any correspondence you send us
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Health or other sensitive information you provide relevant to participation in programs
We also automatically collect some technical information when you visit our website, such as your IP address, browser type, and cookies (see Cookies section below).
2. How We Collect Your Information
Information is collected directly from you when you:
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Register or book a program
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Subscribe to newsletters or marketing communications
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Contact us by email, phone, or through our website
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Interact with our website, including through cookies and analytics tools
We do not collect personal information without your knowledge or consent.
3. Use of Your Information
We use your personal information to:
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Provide and manage our Services, including program registration and delivery
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Process payments securely through payment platforms
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Communicate with you regarding your registration, bookings, and inquiries
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Send newsletters, updates, and marketing materials when you opt in
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Improve and personalise your experience with our Services
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Meet legal and regulatory obligations
We will only contact you for marketing purposes if you have expressly consented, and you can opt out at any time.
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information. However, we may disclose it in the following circumstances:
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To third party service providers and other trusted partners who assist in delivering our Services
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Where required by law, regulation or legal process
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To protect the rights, property, or safety of Suzi Jayne, our facilitators, participants, or others
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With your consent
Please note that some third-party services may be hosted overseas and subject to different privacy laws. We take reasonable steps to ensure your data remains protected.
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Information about minors will not be shared with any third party without the express written consent of the parent or legal guardian who made the booking, unless such disclosure is required by law, including under applicable child protection legislation or Child Safe Standards.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience, monitor site usage, and personalise content. Cookies are small data files stored on your device.
You can manage or disable cookies through your browser settings, but this may affect functionality or your ability to use some parts of our website.
We may also use third-party analytics tools to collect usage statistics in an anonymised form.
6. Security of Your Information
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. You acknowledge that you provide information at your own risk.
7. Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate or incomplete. Please contact us using the details below to make such requests.
8. Retention of Information
We retain your personal information only as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
9. Children’s Privacy
Our Services include programs for children under 18, who generally participate with a parent or legal guardian. When registering a child, the parent or guardian must provide consent for the collection and use of the child’s personal information as described in this Privacy Policy. We are committed to protecting children’s privacy and only collect information necessary to safely provide our services.
Information about minors will not be shared with any third party without the express written consent of the parent or legal guardian who made the booking, unless such disclosure is required by law, including under applicable child protection legislation or Child Safe Standards.
In cases where a request for information is made by a non-booking parent or guardian, we may require documented legal authority (such as a court order or written permission from the booking parent or guardian) before any information is released. The Company reserves the right to withhold information if it deems that disclosure may compromise the safety or privacy of the child, unless legally required to do so.
10. Your Rights and Choices
You may choose not to provide certain information, but this may limit your ability to participate fully in our Services. You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in emails or contacting us directly.
11. International Transfers
Some of our service providers may store or process data outside Australia. By using our Services, you consent to this transfer. We take reasonable steps to ensure your information remains protected regardless of location.
12. Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our Services after changes constitutes acceptance of the updated Policy.
13. How to Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Policy, please contact us:
Suzi Jayne
Email: connect@suzijayne.com
Phone: 0466 362 580
14. Complaints
If you believe your privacy has been breached, please contact us so we can address your concerns promptly. You may also contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
Effective Date: 1st July 2025